Design Thinking in IT Development life cycle

Posted on December 12th, 2019 by Sanjit Anand || Email This Post

Here is question from a reader

Does integrate design thinking help into day to day operations of IT and Service Management ? Is there any frameworks or matured models of Design thinking embedded into development cycle?

Design thinking at its very core is about understanding your customer’s needs better than they can ever articulate it themselves. This results in discovering latent customer needs or sometime deep insights that can be used to reframe the problem of opportunity.

You can focus our Design Thinking efforts a couple of ways. here are few few thoughts:

1. Use Design Thinking activities to get clarity around business need and drive innovative solutions. This often relates to Epics and helps prepare Features so that teams (especially developers and designers) can refine business priorities into their backlogs
2. You can do Design Thinking work in the context of our Program Increments by fleshing out Feature level needs and having our UX designers engage on PI priorities
3. We will run Design Sprints for new business solutions to support our (occasional) hypothesis driven development  

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