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CRM : Depot Repair & Installe Base R12 New features

Posted on May 28th, 2009 by Sanjit Anand |Print This Post Print This Post |Email This Post Email This Post

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For Those coming from 11i, just take a note for some of enhancement in R12 of Depot Repair

  • Flexible repair flow processing :Flexible Repair Order supports the change in transition from originally intended workflow to new unexpected workflow
    • Example: Repair and Return Type can be changed to Exchange Type in course of repair.
  • High volume repair :This functionality reduces the number of clicks needed for a technician to create a repair job. It allows the Repair Technician to just select the diagnostic code for the repair work and from there - the system recommends the service code and creates the repair job with needed operations, materials and labor.
  • Public APIs and web services
  • Enhanced repair maintenance
  • Enhanced logistics
  • Business intelligence

For IB, these are some of the important enhancements in R12

  • Improved integration with Enterprise Asset Management (eAM)
  • Enhanced counters including unification with eAM Meters:
  • Independent creation of counters
  • Insertion of readers between existing readers
  • Ability to define daily usage rate
  • Contracts / IB integration enhanced to provide a view of impacted contracts before applying updates
  • Support for TSO with tangible items:
    • Process / ship / track tangible container model items
    • Remove the items from IB configuration
    • Support for return of items
  • IB tab in Contact Center supports TSO ordering actions, advanced searching & configuring viewing capabilities
  • Fulfillment of an item instance located at a customer site with no physical shipment required

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