Logged a TAR(SR) after a long time, did notice a Oracle asking key-in the severity level , that sounds really a great. Earlier the severity was set by Oracle based out of certain ceriteria expect 1 . No more requirement to call your Oracle sales staff /Global Customer Support (GCS)to raise the SR severity.
Default severity seems to be 3 and 1 still need answer of one question before you key-in the primary and secondary details.
Hope with this new options from requstor may help Oracle support to understand the user periority.