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Order Management – Split Lines

Posted on January 10th, 2007 by Sanjit Anand |Print This Post Print This Post |Email This Post Email This Post

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Order Management allow you to split order lines to meet customer needs. Until the product is shipped, the customer can request to change the shipping address or date for part of the order line. To meet such requests, split the order line into multiple shipments. These are referred to as user initiated splits .

When Order Lines are partially processed at:

  • Ship Confirmation – When the shipping department finds that stock on hand is less than the ordered quantity, you can ship the available quantity and Order Management will split the line so that the customer can be billed for what was shipped.
  • Purchase Release Receipt – When a Drop-Ship Line is partially received, Order Management splits the line so that a customer can be invoiced for what was already shipped.

When Return Lines are partially processed at:

  • Return Receipt – When the customer returns partial quantity on a return, the system splits the return line so that customers can be issued credit for what was returned.

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