Posted on November 13th, 2013 by Sanjit Anand || Email This Post
Here are Top 12 Issue , you may observe while you support Oracle Credit Management.
S.N | Issue | Resolution |
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1 | New Customer Created , but Unable to view them in Credit Application Page |
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2 | Credit Analyst appear/assigned in Case Folder, not correct |
Credit analyst is first picked up based on rules defined in Credit Management Setup.
You check the setup. |
3 |
Scores show null values in Created case Folder |
In order to Fix , you need convert null values to zero values is checked in scoring model then only zero will come if points doesn’t have value in application. |
4 | Case Folder created but Credit Analyst is missing |
Other possiblity may be happen due to some missing setup. Check out the post for setups. |
5 |
Credit Management Case Folder Number link gives 500 Internal Server Error |
Apply Patch 9452151, Credit Management Case Folder # Link Gives 500 Internal Server Error – |
6 |
Credit classification Not getting picked up in Credit review |
This is how this works
You can review the setup. |
7 |
Case Folders Not Created, Workflow Errors error Message is something likes |
If you are getting similar message as below Workflow errors when trying to create case folders. Error is: Run Refresh AR Summary Tables and it will resolve the issue with the workflow and duplicate data. |
8 | Data points show incorrect values in Credit Management |
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9 | Case folder not approved automatically even-if credit review is automated |
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10 | When creating credit applications, Guarantor or child workflow may throw an error message – Credit usage rule has not been setup. | In this case, you need to setup credit usage rule |
11 | Attempting to create a Case, in Credit Management Super User, using a Scoring Model with a custom data point and find the Credit Score is not created. | This issue has been addressed in Bug 9342120 |
12 | You have selected the Credit Exposure data point to show on the case folder, but you are not sure how this amount is derived. |
The Credit Exposure should include transactions that are not overdue. Credit exposure means total receivable in AR plus un-invoiced orders in Order The credit exposure in Order Management(OM) and Oracle Credit Management(OCM) may or may not match because OM credit exposure is calculated based on the OM Credit Check Rule definitions which allow users to choose what balances to include in the calculation of credit exposure. |
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