Tomorrow is Chinese New Year(February 7, 2008) ,the Year of the Rat. According to Wikipedia, the rat “was welcomed in ancient times as a protector and bringer of material prosperity.”

I wish a very happy Chinese New Year (Gong Xi Fa Cai…).

Have a safe, and prosperous year ahead.

On this last day of 2007, I would like to take a moment to wish everyone a happy, healthy, blessed and peaceful New Year! Hope your 2008 is a great one!

Happy New Year 2008!

Affectionately yours,

Sanjit Anand

We knows ERP is critical for any company’s operation.Once ERP is live , there are n number of transaction happen every hours ,days depending upon how big is your ERP operation. The identification of tool and setting helpdesk is most important task for management and IT .Any deviation from meeting deadlines may hit your operation , thus it is very important to understand the need and evaluate some of tools to cater the need.

Any ERP is meant for three kind of user community some of them purely subject wise user(Super User) also called process owner , end user(Data entry) who enters the data , never bother what is happen inside and third supporting IT group for assisting both of them to best use of tool as they know the process are alien with product processes. Typical characteristic of tools which is required for handling issue management should must these criteria:

• Manage work orders from submission to resolution.
• Create work order tickets and assign to technicians automatically.
• Know where each ticket is in the resolution process and ensure no ticket slips through the cracks.
• Improve responsiveness by enabling your customer to submit work orders and obtain status via standard Web browsers, 24 hours a day, 7 days a week.
• Track and enforce your Help Desk processes.
• Report and measure the effectiveness of your Help Desk processes.
• Create and maintain search able knowledge base (frequently asked questions) to allow customers to help themselves.
• The result is streamlined Help Desk, increased customer satisfaction, meeting SLA’s, and higher productivity and lower cost.
• Merge geographically or organizationally separate help desks into a single point of control
• Identify business services affected by incidents and problems to prioritize resources accordingly

Lets evaluate some of Products options for Issue Management tools

1. Open view

This is one of great tool provided by HP , this will monitor system failures and perform a pre-determined set of actions to resolve the problem. The good things is that it will support for problem management process is unparalleled (root cause analysis, trend analysis and performance reporting capabilities are unmatched).

2. Peregrine Service Center

This is yet another tool provide by vendor Peregrine , it is typically a administrative tool that end users and support personnel use to manage help desk trouble tickets.

3.CA Unicenter Service Plus Service Desk

This is another tool provided by vendor CA, have been observed if the user base is big and operated into different geography, this is one of great product to cater all the need.These are highly scalable across complex IT environments.

4.Microsoft Excel based application

This is typically some sort of excel spreadsheet normally kept on a LAN with columns for SIR, priority, assigned to, status, and resolution.

This good for such kind of this is Simple to create. Everyone has access but the bad is hang problem if someone is updating. Good for small or medium sized company to use such kind of tools.

5.Remedy IT Service Management

This is provide by vendor Remedy which is now part of BMC software.This with Change and Configuration Management this product will provide best practice processes to streamline and automate key activities to identify, respond to, and control changes.This Product also covers ITIL Change Management, Release Management,and Configuration Management like:

• Identify — IT environment related to critical business services
• Respond — to changing business and ITrequirements
• Control — all business critical configurations in the IT environment

I get across a nice article for leadership skill. In fact there are a variety of skills and personality characteristics that make a great project leader. The article nicely describes the list of indications that he/she may not be well suited to be a project manager.

These are the 10 signs that you aren’t cut out to be a project manager.

1. You are a poor communicator
2. You don’t like to document things
3. You prefer the details
4. You don’t work well with people
5. You don’t like to manage people
6. You don’t like to follow processes
7. You like to execute and not plan
8. You prefer to be an order taker
9. You are not organized
10. You think project management is “overhead”

Read the Entire post:10 Things Blog,CNET Tech Republic

10 signs that you aren’t cut out to be a project manager

Today I noticed, sometime in this month the count meter from Statcounter/Sitemeter crossed over the 1,00,000 Page view mark. It was indeed an important milestone for my contribution to the Oracle community through this platform. It’s not bad. In that time in spite of tight timeline I manage to wrote about more than 135 blog post with around 1,000+ comments, which I responding offline or online. Currently, this blog gets about 600 visits and 1700-1800 page views (aka hits) each week days and nearly 400+ during weekends. I hope the next 1,00,000 views comes very sooner.A big thanks to everyone visiting and reading my blog .

Well, I have decided to start writing and sharing online. Not for any particular purpose other than to write, so i have started my own oracle apps blog at wordpress, but because of fire wel issue, I was not able to utilize my own home as a reference point, which I have started with single mind.

So,after several weeks of thought and evaluating some hosting company I have decided to move this blog to a new home. From now on I will be using www.oracleappshub.com as my new home. Next couple of weeks I will try to import all post from wordpress to oracleappshub.com.

Thanks again for your interest and I hope you enjoy my Blog entries.

Farewell wordpress , and hello my own domain ..oracleappshub.com

The recent couple of years have seen lot many mergers and acquisitions, thus the flow of data and supply chain that might get affected as some of information get changed when your supplier get acquired.Sharon Crawford has nicely analyses the whole situation and potentially point out some of best case. Read the whole article

I was always excited to know ,what product would be used by ERP vendors like SAP, Oracle..Finally after long I got the answer atlaest for Oracle, when I found Steve shared some of the information in title “Oracle’s Own E-Business Suite Global Single Instance“.

• 6 TB of data
• 8 billion rows of data
• 120 organizations
• 431 sets of books
• 340 million GL lines
• 1.1 million customers
• 300,000 vendors
• 40 million AR invoice lines
• 193,000 projects

..what else,This simply make a Oracle proud of there own product, the product that they started for ERP worldd sometime early ninties.

Infact Bret Fuller shared learning experince. You can read the details to the link mention below.
http://www.oracle.com/technology/pub/columns/fuller_global.html
http://www.oracle.com/technology/products/applications/Events/OOW-2005/S1008_Bret_Fuller.pdf